Support Coordinator
We usually respond within a week
Location: Croydon
Salary: £25,500-£28,000
Schedule: Full Time
Introduction
Join the exciting growth journey of Humly - a digital marketplace with a clear mission to empower educators to work in schools & nurseries. We are making a mark in over 20 cities across the UK and Sweden with more than 1000 educators working through our marketplace every day. We have only just started!
The main responsibility for the operations team is to support educators and clients in the matching process. The team ensures both educators and clients can meet each other and extract value from the marketplace. The team is on a daily basis responsible for overseeing the process of urgent booking, short term jobs, long term jobs and permanent placements.
As Support coordinator you are a first class service star and you are responsible for making sure we keep high levels of service via phones, emails and the marketplace by responding to queries during opening hours. As support coordinator you are first line support, it means you help our educators and clients with all their questions they may have and put bookings on the system.
The support coordinator reports directly to the Team Lead for that market.
Responsibilities
- Keep email, phone and Humly’s marketplace open during opening hours.
- First-line support to all questions from our clients, educators and external contacts.
- Make sure we deliver excellent service to our clients and educators.
- Make sure urgent and short term jobs are matched in the marketplace when the team is over capacity.
- You are a strong team player and strive always to have an impact on the team's
KPIs.
- Make sure we are on top of administrative tasks. I.e PO numbers, updating 3rd party
systems etc.
- Educate clients and educators in how to use the app
- Support educators and clients with administrative tasks such as timesheets, training
etc.
- Be flexible and willing to shift focus depending on the needs of the business
What we can offer:
Working hours: 40 hours per week
Flexibility required between 07:00-17:00.
Private medical insurance
Enhance maternity and paternity
Long term progression and geographical mobility between our UK offices
Preferred Qualities:
Previous experience working in education, or recruitment
Good Administrator, eye for detail, organized, good communicator
Full UK driving licence is preferred, the ability to commute daily to our London office is required.
Humly | 66-68 Hagley Rd, Birmingham B16 8PF | 0330 053 4363
hello@humly.co.uk | humly.co.uk
- Business area
- Business Operations
- Role
- Support Coordinator
- Locations
- London
- Yearly salary
- 25,500 - 28,000
- Employment type
- Full-time
London
Our Mission
We are on a mission to empower every educator with total control in their hands.
About Humly
Founded in 2015, Humly is an international supply education company with five hubs and two headquarters throughout the UK and Sweden.
We help create a world where education is accessible, and every educator has choice and opportunity. We empower teachers and nursery nurses with full-career control to instantly see, choose, and book available jobs the moment they go live through our next-gen app and digital marketplace.
Our +100 employees, +5000 partner schools and nurseries, and +7000 teachers and nursery nurses are breaking down barriers and revolutionising education. We're making finding and booking jobs easier, faster, and better for educators, which makes it better for schools and students.
And we're only getting started.
Support Coordinator
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